Frequently Asked Questions
What is the Axon Terminal?
Axon Terminal is a freight matching marketplace. Our software helps improve transparency, increase efficiency, while eliminating high broker margins.
What types of loads does Axon Terminal handle?
We ship Full Truckloads (FTL), and Less Than Truckload (LTL) via dry van, refrigerated/frozen, and flatbeds.
Will I get any help with my loads?
Yes, all users are assigned an agent. The agent will be along for the ride - helping with matching and tracking. Think of it as working with a broker, but with complete transparency and spot market rates
How do I get started on the software?
Click here to fill out a brief application, and one of our representatives will contact you within 24 hours
Does Axon Terminal have a subscription fee?
Nope! Axon Terminal does not have a subscription fee. We don’t charge drivers; just a minimal fee to the shippers.
Carrier FAQs
Does Axon Terminal work with smaller carriers and owner-operators?
Absolutely, we're here to help carriers of all sizes.
Shipper FAQs
Does Axon Terminal verify it's carriers?
Yes, we run all carriers through a rigorous vetting process before allowing access to the platform. During the selection process, you are able to review a performace analysis to ensure the carrier meets your standards.
Payments FAQ
How do payments/payouts work?
Send and receive ACH payments - free of charge! No more processing fees!
Why is my transaction still pending?
A bank or credit union transaction usually takes 3–4 business days to complete via the Automated Clearing House network (ACH) used by banks to transfer funds. Please note that transfers take longer to complete if over a weekend or a holiday.
Why did the transaction fail?
Sometimes transactions to or from a bank or credit union can fail. Here are a few reasons why a transaction can fail:
- Insufficient funds. There are insufficient funds in the sending bank or credit union account to complete the transaction.
- Frozen account. A bank or credit union account has been frozen.
- Other reasons. A bank or credit union rejects the transaction for some other reason.
If a transaction fails, please contact your bank or credit union to check on the status of your account. Then either re-initiate the transaction or ask your financial institution why the transaction may not be processed.
How does the application protect customers’ payment data?
Our payment partner protects customers’ data through secure servers and a world-class cloud environment. Servers are encrypted with 128-bit or greater encryption controlled by Transport Layer Security (TLS), and sit behind firewall and intrusion protection. Our cloud service offers a highly secure environment with a dedicated security team.
